OpenMinds Minds is committed to safeguarding your privacy online, and to letting you know how we use any personal information that you provide to us.

Please read the following policy to understand how your personal information will be treated. By visiting you are accepting the practices described here. This policy may change from time to time so please check back periodically.

Information about you

(a) We may collect personal information from you when you:

  • Enquire about the website, our services or OpenMinds
  • When you make a Referral for one of our services
  • Request or share information through the Website
  • Contact us through the Website, or any other channel

(b) This personal information may include but is not limited to the following information about you:

  • Your name (including your first name(s) and surname);
  • Your email address;
  • Your address;
  • Your phone number;
  • Your date of birth
  • Your medical/social history
  • Other details about you that you or others provide to us.
  • We may also ask for or collect some non-personal information from you.

How we use this information

(a) Your personal information will only be used by us to:

  • Respond to your questions or comments;
  • Process your referral;
  • Provide you with information relating to OpenMinds or that we feel may be of interest to you.

(b) If you do not want to receive information from us, contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. with the word “unsubscribe” in the subject field.

(c) OpenMinds will not share your personal details with third parties without your consent.

How long we hold your information for

We only keep your information for as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations.

(a) We will take reasonable precautions to prevent the loss, misuse or unauthorised alteration of information you give us.

(b) Communications in connection with the Website and its content may be sent to you by us by e-mail. E-mail is not a fully secure means of communication. Whilst we try to keep our systems and communications protected against viruses and other harmful effects we cannot guarantee this.


(a) A “cookie” is a small text file that is placed on a website user’s computer hard drive by a website. There are several types of cookie.

(b) The types of cookie we use are “session cookies”, which keep track of information you have entered or looked at as you travel from page to page within the Website. These cookies have a short lifetime and expire within a short time of you leaving the Website. We do not use other types of cookie that track your internet activity after leaving the Website.

(c) We use cookies to see how you are viewing the Website and how you navigate around the Website, and to assist us in providing the services we offer.

(d) Internet browsers normally accept cookies by default. However, it is possible to set an internet browser to reject cookies.

(e) If you do not consent to our use of cookies, you must not use the Website.

Your rights over your information

(a) By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.  You can also ask for it to be erased and you can ask for us to give you a copy of the information.

(b) If you would like us to correct or update any information about you, then please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

(c) You can also ask us to stop using your information – the simplest way to do this is to withdraw your consent, which you can do at any time by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..

This policy was last updated 27.09.2019.